Free tempered glass and case for every new phone, 0% installment up to 12 months
Store warranty, stated clearly
Every unit leaves with its IMEI on the receipt. If a factory defect shows up, bring it back and we handle it.
Last updated: September 2026
How long each warranty lasts
New sealed phones
12 months
Store warranty for factory defects, plus the official distributor warranty stated on the warranty card.
Second phones
30 days
Machine warranty for 30 days, plus a 7 day unit exchange if a factory defect slipped through our initial check.
Repairs
30 to 90 days
Workmanship warranty for 30 days, up to 90 days for stated sparepart replacements. The exact period is printed on your receipt.
Covered and not covered
Covered
- Dead pixels, ghost touch, or lines appearing on their own
- Camera, speaker, mic, or fingerprint failing without impact
- Battery draining abnormally fast within the warranty period
- Signal or charging faults from the factory
- Repaired part failing again within the service warranty
Not covered
- Cracked screen or dented body from drops and impacts
- Water damage or corrosion from liquids
- Units opened or repaired elsewhere, broken store seal
- Rooted, jailbroken, or unofficial firmware
- Normal wear such as gradual battery health decline and light scratches
How to claim
Bring the receipt
Invoice or service ticket proves the purchase date and warranty period.
Match the IMEI
We check the 15 digit IMEI on the unit against the receipt.
Bring the box set
Box, charger, and freebies from the purchase speed up verification.
Come to the counter
Claims are handled in store so a technician can test the unit directly.
Common questions
What if I lost the receipt?
Tell us the buyer name and purchase date. If the transaction is recorded and the IMEI matches our stock history, we can still process the claim.
Can someone else claim on my behalf?
Yes. Bring the receipt, the unit, and a photo of the buyer ID. We confirm by phone with the buyer before handing anything over.
Does servicing elsewhere void the store warranty?
Yes. Once the store seal is broken or another shop opens the unit, the store warranty ends. The official distributor warranty may still apply for new sealed phones.
My second phone has an issue on day 5. Exchange or repair?
Within the first 7 days, factory defects qualify for a unit exchange to an equivalent unit. After that, we repair it under the 30 day machine warranty.
How long does a claim take?
Light checks finish the same day. If a sparepart must be ordered, we give a firm date before any work starts and you can track a service claim from the tracking page.